Xiaomi Australia Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.4
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.2
- Return Policy4.7
- Price & Quality4.5
- Customer Service4.6
- Good Value4.3
Recent Customer Reviews (13)
Neci Pálinkás
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Antje Krause
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Felicienne Labelle
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George Hale
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Aline Castro
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Borre Cazemier
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Martina Himmel
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Louis North
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Wanda Mosley
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Christopher Foret
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Xiaomi Australia Pros & Cons
Pros
1
Official Products: mi-store.com.au offers genuine Xiaomi products, including smartphones, smart home devices, and accessories.
2
User-Friendly App: The Mi Store app provides a fast and intuitive interface for shopping on-the-move.
3
Customer Support: Xiaomi offers customer support via live-chat, email, and phone call.
CONS
1
Poor Customer Service: Many customers have reported poor service experiences, including long wait times for replacements and unhelpful customer care representatives.
2
Scams in Authorized Stores: There have been instances of scams in authorized Xiaomi stores, where customers are pressured into buying extra accessories or services.
3
Delayed Warranty Services: Some users have experienced delays in warranty services, with some issues taking over a month to resolve.
Xiaomi Australia Features and Benefits
Features
Product Range
Xiaomi offers a wide range of consumer electronics, including smart cameras, motion-activated night lights, LED desk lamps, and temperature and humidity sensors.
Delivery and Shipping
Xiaomi Australia delivers to P.O boxes and parcel lockers for all orders, except scooters. Orders are fulfilled by Australia Post and/or Couriers Please, with standard delivery times within Australia being 3-4 days.
Order Tracking
Customers can track their orders through the tracking system provided by the courier service. The tracking number is usually sent via email 1-2 days after order confirmation.
Warranty and Returns
Xiaomi Australia provides warranty and support only for products purchased from their official store or authorized resellers. Customers can claim warranty by emailing the RMA team with proof of purchase, serial number, and reason for return.
Authorized Retailers
Xiaomi Australia has an authorized retailers page where customers can find updated information on where to purchase Xiaomi products in Australia.
Customer Support
Customers can contact Xiaomi Australia for further assistance with their orders and products through their Facebook page or email.
Product Authenticity
Xiaomi Australia ensures that all products sold through their official store are authorized and come with a proof of purchase, which is required for warranty and return inquiries.
Return Policy for Wrong Products
Eligible for refund/exchange only if the customer received a wrong product. The item must be unused, sealed in original packaging, and returned with all supporting documentation. The correct product will be dispatched or a refund issued within 7 working days.
Return Policy for Damaged Goods
For damaged goods, the customer must provide video proof of damage during unboxing to claim a refund.
Official Products
mi-store.com.au offers genuine Xiaomi products, including smartphones, smart home devices, and accessories.
User-Friendly App
The Mi Store app provides a fast and intuitive interface for shopping on-the-move.
Multi-Channel Customer Support
Xiaomi offers customer support via live-chat, email, and phone call.